Refund & Cancellation Policy

You may cancel your PetFiles subscription at any time from within the app by navigating to Settings → Membership → Cancel Subscription, or by contacting us at support@thepetfiles.app.

Cancellation stops all future subscription renewals. Your paid access will remain active until the end of your current billing period — you will not lose access immediately upon cancellation.

All PetFiles subscriptions (monthly and annual) automatically renew at the end of each billing period unless cancelled before the renewal date. You will be charged using the same payment method on file.

PetFiles is a digital subscription service. Because access to the service is provided immediately upon successful payment, we generally do not offer refunds for partial billing periods or unused time after a subscription has started.

Exceptions may be considered at our sole discretion in the following circumstances:

• Duplicate charges due to a billing error
• Technical issues that prevented access to the service for an extended period
• Other extenuating circumstances reviewed on a case-by-case basis

To request a refund, contact us at support@thepetfiles.app within 7 days of the charge.

For annual plans, you may request a prorated refund for unused months within 14 days of the annual charge, provided you have not made significant use of premium features during that time. Contact support with your request and we will review it promptly.

If you purchased your subscription through the Apple App Store or Google Play Store, refunds must be requested directly through that platform. PetFiles does not process refunds for purchases made via third-party app stores.

For Apple App Store purchases, visit: Settings → [Your Name] → Subscriptions on your iPhone, or contact Apple Support at reportaproblem.apple.com.

For cancellation requests, refund questions, or billing support, please contact us:

PetFiles

Email: support@thepetfiles.app

Business Location: Miami, Florida, USA