Last updated: June 13, 2026
This policy explains how PetFiles delivers its services to customers.
PetFiles is a digital subscription service. We do not sell, ship, or deliver any physical products. All purchases made through PetFiles are for access to our digital platform and its features.
No shipping, handling, or delivery charges apply. There are no physical goods associated with any PetFiles subscription plan.
Access to your PetFiles subscription is provided immediately upon successful payment. Once your payment is confirmed, your account is upgraded instantly and all plan features become available without delay.
You will receive a confirmation of your subscription via the email address associated with your account.
Depending on your plan, your subscription provides digital access to:
PetFiles is available 24/7 via our mobile app and web platform. We strive to maintain high availability, though brief maintenance windows may occasionally occur. We will notify users of planned maintenance where possible.
Your subscription and all stored data remain accessible throughout your active subscription period.
Subscriptions are billed on a monthly or annual basis, as selected at checkout. Your subscription remains active from the date of purchase until the end of the billing period, and automatically renews unless cancelled.
Upon cancellation, access continues until the end of the current paid period. No partial-period refunds are issued unless covered by our Refund & Cancellation Policy.
To access your subscription, you must log in using the email address registered at the time of purchase. If you experience any issues accessing your account after a successful payment, please contact us immediately at support@thepetfiles.app and we will resolve it promptly.
For questions about your subscription fulfillment or access issues:
PetFiles
Email: support@thepetfiles.app
Business Location: Miami, Florida, USA
© 2026 PetFiles · All rights reserved